DEALER SATISFACTION QUESTIONNAIRE
What It Is
The dealer or retailer often plays a key role in the purchase of boats and other “big-ticket” products and can have a significant impact on customer satisfaction. This ready-made dealer satisfaction questionnaire tracks how well you (or your dealers) are living up to customer expectations with the purchase and delivery experience and identifies any unresolved issues in need of correction. Plus, you can track your “Net Promoter Score” (NPS) based on the information provided.
Developed based on over 30 years of research experience in boating, recreation and other dealer-based businesses, this professional-crafted survey is easy for customers to take and has a clean/professional appearance. Plus it is “responsive” meaning that it will work fine on mobile devices as well as computers.
This is just one of several free tools available in our Ready-made Solutions collection.
Who It Is For
Because it is free to use “as is”, it is a perfect solution for marine dealers or small to medium-sized boat manufacturers with a limited budget. It can also be customized for other (dealer-based) product types for a minor additional charge.
The following is an outline of the main items included in the dealer satisfaction questionnaire: